rakun2.idPrivacy Policy

This page describes what we collect when you use rakun2.id and how we keep that data protected. Privacy is not an afterthought for us—it's a core part of how we operate. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or any of our supported payment methods, or place a bet on Liga 1, Piala AFF, or any other sport, we handle your personal information with care.

We collect only the information we need to run our platform, process your transactions, and comply with laws in the jurisdictions where we operate. We don't sell your data, and we don't share it with third parties for marketing. We encrypt it, audit our handling practices, and give you control over what we keep about you.

Here's exactly how we manage your privacy on rakun2.id.

What Data We Collect on rakun2.id

When you register an account on rakun2.id, we collect:

• Account information: Your full legal name, email address, date of birth, and phone number.
• Identity verification documents: A copy of your national ID (KTP, passport, or equivalent) and proof of address (utility bill, bank statement, or rental agreement dated within the last 90 days).
• Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction confirmations and account identifiers from those payment processors. We do not store your full card numbers or banking credentials—payment processors handle that securely.
• Gaming activity: Every bet you place, every game you play, every deposit and withdrawal. This includes timestamps, amounts, outcomes, and your IP address at the time of activity.
• Device and browser information: The type of device you use (Android, iOS, desktop), your browser type, and general location data (country and city level, never precise GPS coordinates).
• Communication: If you contact our support team via email or in-app chat, we keep records of your conversations.

We collect this data automatically as you use rakun2.id. We do not use hidden trackers or third-party analytics cookies that follow you across the web. Our analytics are confined to understanding how our own platform is used—page load times, game stability, payment success rates—not building profiles for sale.

How We Use Your Data on rakun2.id

We use your data for these purposes:

• Account management: Creating your account, verifying your identity, resetting passwords, and managing your rakun2.id wallet.
• Payment processing: Executing deposits and withdrawals, confirming transactions with payment processors, and detecting fraudulent activity.
• Regulatory compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations in the jurisdictions where we operate. We may be required to disclose your data to regulatory authorities if we suspect suspicious activity.
• Dispute resolution: Investigating complaints about bets, bonuses, or account access by reviewing your transaction history and game logs.
• Platform improvement: Analyzing how players use rakun2.id (which games are popular, which payment methods work best, where we experience technical issues) so we can enhance your experience.
• Communication: Sending you confirmations, notifications, and support responses. We do not send marketing emails unless you've explicitly opted in.
• Fraud prevention: Detecting patterns that suggest account takeover, multiple accounts, or misuse of bonuses.

We do not use your data to build a marketing profile and sell it to advertisers. We do not use your gaming preferences to infer your financial status or credit-worthiness. We do not use your location to target advertising. Our use of your data is strictly functional—running the platform and staying compliant with law.

Data Storage and Security on rakun2.id

Our servers are located in data centres with industry-standard security: 24/7 monitoring, backup power, fire suppression, and restricted physical access. Our servers may sit outside your jurisdiction—specifically, outside Indonesia—but our data protection practices meet or exceed Indonesian data protection standards.

We encrypt your data both at rest (on our servers) and in transit (when moving between your device and our servers). Your password is hashed, not stored in plaintext. Your payment information is tokenized—we don't keep full card numbers or banking credentials. Your identity documents (ID scans) are encrypted and segregated from your gaming activity.

We retain your data for as long as your account is active, plus an additional period required by law (typically 5–7 years for anti-money-laundering compliance). After that period, we delete personal data unless you request a complete data export. You can request a data export or deletion at any time through your Account Settings or by contacting our support team.

Third Parties and Data Sharing on rakun2.id

We share your data only with the following categories of third parties:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners (online payment, e-wallet, mobile banking, local payment) receive transaction details necessary to process your deposits and withdrawals. Each of these companies has its own privacy policy.
• Identity verification services: We may use a third-party KYC provider to verify your national ID and address documents. This provider has strict confidentiality obligations and cannot use your data for any purpose other than verification.
• Legal and regulatory authorities: If required by law, court order, or warrant, we disclose data to tax authorities, financial regulators, and law enforcement in the jurisdictions where we operate.
• Fraud prevention services: We may share anonymised transaction patterns with fraud-detection networks to identify scams and protect the broader gaming community. Your personal identifying information is never shared in this context.

We do not sell or lease your data to advertisers, brokers, or marketers. We do not share your gaming preferences with third-party analytics companies. We do not allow partners to use your data for their own marketing. Any third party that receives your data is contractually bound to use it only for the purpose we specify and to protect it with the same security standards we use.

Your Rights on rakun2.id

Depending on your jurisdiction, you may have the following rights:

• Right to access: You can request a complete copy of all personal data we hold about you. We'll provide it in a machine-readable format within 30 days.
• Right to correction: If your name, email, or address is incorrect in our records, you can update it yourself through Account Settings or request our help.
• Right to deletion: You can request that we delete your personal data, subject to our legal retention obligations. If you ask us to delete your data after you've used rakun2.id, we will anonymise it instead of deleting it (so regulatory audits still work).
• Right to data portability: You can request a complete export of your account history, transaction records, and personal data in a portable format (CSV or JSON).
• Right to opt out of marketing: We don't send unsolicited marketing emails, but if you do receive one, every email has an unsubscribe link. Clicking it removes you from our mailing list immediately.

To exercise any of these rights, contact our support team with your request. We'll verify your identity (to prevent someone else accessing your data) and respond within 30 days. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, and you believe we've mishandled your data, you can lodge a complaint with your local data protection authority.

Cookies and Tracking on rakun2.id

We use cookies (small text files stored on your device) only to keep you logged in and remember your preferences (like language and timezone). We do not use third-party cookies from advertisers or analytics networks. Our mobile app does not use cookies at all—it uses token-based authentication instead.

We do not use pixel tracking, web beacons, or other hidden tracking technologies. We do not retarget you with ads on other websites. Our analytics are internal—we measure how rakun2.id performs, not how you browse the web elsewhere.

Policy Updates and Contact

We may update this Privacy Policy from time to time as our platform evolves, as laws change, or as we improve our practices. Any material change will be announced via email or an in-app notification. Continued use of rakun2.id after an update means you accept the new policy. If you disagree with a change, you can request account closure and a full withdrawal of your balance.

If you have questions about our privacy practices, wish to exercise your rights, or believe we've mishandled your data, contact our support team. We're available via in-app chat, email, or the contact form in our footer. We respond to all data requests within 30 days, and we take privacy concerns seriously.

Your trust is essential to us. We protect your data not because law requires it, but because it's the right thing to do. When you join rakun2.id—whether you're placing a bet on a Liga 1 match during peak season or enjoying a live blackjack game during Idul Fitri—your privacy is safeguarded with the same care we give to your funds.