rakun2.id Terms of Use

When you create an account and join rakun2.id, you're entering into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. Our Terms of Use set out the rules that govern your access to our sportsbook, live casino tables, slots, and all other games we offer. These terms apply to every player, from first-time users in Jakarta to experienced bettors in Surabaya, Bandung, Medan, and Semarang.

We've written these terms to be clear and fair. They cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and our commitment to keeping your data safe. We also explain the limits of our liability and the circumstances under which we may restrict or close your account. None of this is hidden in fine print—it's all here, in plain language.

This page outlines our core policies so you understand your rights and responsibilities as a rakun2.id player.

Account Registration and Eligibility

To open an account on rakun2.id, you must be at least 18 years old and legally allowed to access online gaming in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. Before you can deposit funds, you must complete our Know Your Customer (KYC) verification process. This means providing your full legal name, date of birth, national ID number, and proof of your current address.

When you create your rakun2.id account, you agree to:

• Provide accurate and truthful information during registration and verification.
• Keep your password and two-factor authentication codes confidential and not share them with anyone.
• Notify us immediately if you suspect unauthorised access to your account.
• Accept responsibility for all activity on your account, whether by you or anyone else who gains access through your credentials.
• Not create multiple accounts or use automated tools to access rakun2.id.

We reserve the right to suspend or close any account that violates these terms, appears to be used for fraud, or exhibits suspicious activity patterns. If we close your account, any balance in your rakun2.id wallet will be returned to your registered payment method, less any outstanding disputes or chargebacks.

Deposits, Withdrawals, and Payment Methods

rakun2.id accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are instant—your rakun2.id balance updates immediately once the payment is confirmed. We do not charge fees on deposits; payment providers may impose their own charges, which are outside our control.

Withdrawals are processed to the same payment method you used to deposit. If you wish to withdraw to a different account, you must first verify ownership of that account with us. We may request additional documentation during the withdrawal process, particularly for large amounts or during peak holiday periods like Idul Fitri or Idul Adha. Once approved, your withdrawal enters our processing queue and is transferred to your external payment method within a standard timeframe (subject to your bank's processing speed).

We may impose withdrawal limits based on your verification level and account history. These limits are set to protect both you and rakun2.id against fraud. If you need to increase your withdrawal limit, contact our support team with documentation supporting your request.

Bonus Terms and Promotions

From time to time, we offer bonuses, promotions, or special offers to rakun2.id players. Any bonus is subject to terms—including wagering requirements, game restrictions, and expiration dates. We communicate these conditions clearly when you receive a bonus. If a bonus is forfeited or expires, you will not receive a refund.

We reserve the right to cancel or modify promotions at any time. If you've already claimed a bonus, the terms under which you claimed it remain in effect; future changes do not affect existing claims. Bonuses cannot be withdrawn as cash; they can only be used to place bets on our platform. Once you've met the wagering requirement, any remaining bonus balance is converted to cash and added to your rakun2.id wallet.

Game Rules and Dispute Resolution

Every game on rakun2.id—from live blackjack and roulette to sportsbook bets on Liga 1 and Piala Indonesia matches, to slots like Aviator and Sweet Bonanza—has specific rules. We publish these rules within each game interface and in our help section. If a dispute arises (for example, you believe your bet was settled incorrectly), you must report it to our support team within 7 days of the disputed event. We will investigate using our server records and game logs, which are the definitive source of truth.

If we find an error in our favour, we will correct it and credit your account. If we find an error in your favour, we will also correct it and credit your account. If our investigation is inconclusive, we cannot reverse the settlement unless new evidence emerges. Disputes are resolved based on server logs; no outcome is re-decided based on personal testimony alone.

Data Protection and Privacy

rakun2.id collects personal data (name, email, phone number, payment details, national ID documents) to operate your account, process deposits and withdrawals, and comply with legal obligations. Your data is encrypted and stored separately from your gaming activity. We never sell or lease your personal information to third parties for marketing purposes. We may disclose data to legal authorities if required by law.

Our Privacy Policy (available in the footer menu) details how we handle your data, your rights, and how to request data deletion or portability. You can request a complete export of your account history and personal data at any time through Account Settings.

Account Suspension and Closure

We may suspend or close your rakun2.id account if:

• You violate these Terms of Use (e.g., multiple accounts, use of automated tools, fraud).
• Your account exhibits suspicious activity patterns consistent with money laundering or fraud.
• You breach any of our game rules or responsible conduct expectations.
• Your KYC documents are rejected or you refuse to complete verification.
• We receive a legal order or notice requiring us to restrict your access.

If we close your account, any remaining balance will be returned to your registered payment method within 30 days, minus any outstanding disputes, chargebacks, or regulatory holds. We will not reopen a closed account except in exceptional circumstances, and reapplication may be refused.

Jurisdiction and Applicable Law

rakun2.id operates under the laws of the jurisdiction in which we are licensed. Our services are available only where local law permits. You are responsible for verifying that access to and use of rakun2.id complies with your own jurisdiction's laws and regulations. We do not offer services to users in jurisdictions where online gaming is prohibited, and we may block access from such regions without notice.

Any dispute arising from your use of rakun2.id is governed by the laws applicable to our platform's license jurisdiction, and you agree to submit to the exclusive jurisdiction of the courts in that location for dispute resolution.

Our Commitments to You

rakun2.id commits to operating transparently and fairly. We use certified random number generators for all games of chance. We keep your funds separate from our operating funds in segregated accounts. We resolve disputes based on objective server records, not subjective judgment. We encrypt your data and protect your privacy. We do not manipulate odds or outcomes, and we do not withhold legitimate winnings.

Our support team is available to answer questions about our terms, help with account issues, or clarify any policy. If you disagree with a decision we've made—about a dispute, a bonus forfeiture, or account suspension—you can request a review by our management team. We cannot overturn every decision, but we will listen and explain our reasoning.

By creating an account on rakun2.id, you acknowledge that you have read these Terms of Use, understand them, and agree to be bound by them. These terms may be updated from time to time; we will notify you of material changes via email or an in-app notice. Continued use of rakun2.id after such notification constitutes acceptance of the updated terms.